Frequently Asked Questions

State Requirements Questions

What are the Continuing Education requirements?
Real Estate Appraisers are required to take 56 hours of CE every four years from the date the license was received.

Are there any specific courses required?
An appraiser, at first renewal, is required to take 42 hours of real estate appraisal continuing education (CE) and two, 7 hour USPAP updates. This will meet the 56 hours of CE required. As part of the 42 hours of CE electives, a student must take a California Laws and Regulations course or sign an affidavit stating the licensee read and understands the Laws and Regulations for the state of California. All 56 hours of CE can be taken online.

Who do I contact if I have questions about my CE requirements?
Contact the California Office of Real Estate Appraisers:
(916) 552-9033
http://www.orea.ca.gov

Course and Registration Questions

Are the courses approved for credit?
Yes, all of our courses are approved for credit.

What is the cost of the course(s) and what methods of payment are accepted?
The cost of each course is located in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, American Express).

Is it secure to send my credit card information over the internet?
Yes. We use a secure site because credit card transactions are very sensitive in nature.

What is your refund policy?
Real Estate Trainers students who purchase an online class may receive a refund within 10 calendar days after the date of enrollment and if the course has not been completed. To request a refund, contact our online training partner Hondros Learning at support@fastclass.com or 1-866-455-3278 Monday through Friday 9:00am - 7:00pm ET, Saturday 10:00am - 3:00pm ET, Closed Sunday.

How do I get a username and password? What do I use it for? What should I do if I forget it?
During the registration process, you select your own username and password. It should be something that you can easily remember. You will use the same username and password each time you log in to access your course(s). This information is entered in the returning students section on the home page of the website. If you forget your username and password, you can either email support@fastclass.com or call 1-866-455-3278.

Can I take the course from various locations and computers?
Our courses are set up for students to access their courses from any computer that is compatible.

How does a course work?
You take the course at your own pace and on your own time. You can take the course in small increments or all at once. If you exit out of the course, then log back in at a later time, you start back in the lesson that you had been taking.

How long will it take me to complete a course?
Each course has been approved for a specific number of hours. Depending on the pace you review the course, it may take you less or more time to complete the course.

How long do I have access to the course?
You have access to the course for up to 6 months from purchase.

Can I use the course for review when I'm done?
Yes. You can simply log into your account to access the course.

Can I print any of the course material for future reference?
No. The course is entirely online, so you are unable to print any course materials.

Who do I contact if I have questions about the courses? For support questions/comments/concerns, please contact our online training partner Hondros Learning:

Monday-Friday, 9:00am - 7:00pm ET
Saturday 10:00am - 3:00pm ET
Closed Sunday
Call 1-866-455-3278 or email support@fastclass.com

I'm taking a 2010-2011 USPAP course and it will not let me open with the browser I'm currently using.
2010-2011 USPAP courses are only compatible with Internet Explorer versions 7 or 8. Please make sure you are using the Internet Explorer browser when attempting to view the course.

Course Completion Questions

What is required to complete the course?
You need to review all of the course content.

How do I receive my course completion certificate?
At the end of the course, you are able to print a copy of your completion certificate. You will need to keep this completion certificate in your files for license renewal purposes.

How do my hours get submitted for CE credit?
The California Office of Real Estate Appraisers (OREA) does not require schools to submit CE hours. Instead, OREA requires the licensee to submit copies of the course completion certificates with the renewal application. OREA requires this documentation to verify compliance with the education requirements. The original course certificates you receive upon completion of a course should be maintained by you and a copy submitted to OREA at licensee renewal. Failure to prove completion of the requisite education could result in a fine, suspension, or revocation of a license.

What happens if I get disconnected from the internet?
If you get disconnected from the internet, you will need to log back into your account. In this case, you will return to the lesson you were working on.